Frequently Asked Questions
Welcome to our FAQ Page
We accept VISA, Mastercard, American Express, PayPal and Apple Pay
Yes. All of our checkout pages is protected by the latest SSL-certification.
Additionally we never get your payment information directly. We can't see your card details or any private payment information. You only share this data with our payment processor, Stripe and PayPal in order to process your payments with the highest level of privacy and security.
Returns are accepted within 15 days of receiving your order if the item is defective or damaged during shipping. Compensation will be given as replacement or money back.
To most countries shipping takes about 15-30 days. Average delivery is 2-3 weeks.
We ship to the following countries:
Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States
We declare our shipments as low value by default, but in some cases import duties might be applied by customs in your country. Buyer is responsible for any international taxes, duties. Please check your countries import laws before ordering.
You will receive an email with your tracking number when your order is shipped out. You can track the package with the link included in your email.
Alternatively you can use external tracking sites such as: parcelsapp.com, 17track.net
We have a 90 day guarantee. So in case your order doesn't arrive in 90 days please contact us and we will solve the issue to your complete satisfaction. You can ask for money back or replacement.
Please take a few pictures that clearly show the defects, then contact us, include your order number and the pictures. We will solve the issue to your complete satisfaction. We can arrange a replacement, refund or return.