Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

International Shipping

Shipping is always free in our store. International shipping takes about 10-20 days to most countries. Please note that shipping times can slightly varry for different countries.

We offer international shipping to the following countries: Australia, Bahrain, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. panda-mousepads.com is not responsible for these charges if they are applied and are your responsibility as the customer.

Orders containing multiple items might be shipped separately.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 90 days of receiving your shipping confirmation email, please contact us at pandapads16@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at pandapads16@gmail.com with your order number and a photo of the item’s condition.

We address returns on a case-by-case basis but will try our best to work towards a satisfactory solution.

In case you didn't receive your order, we have a 90 day refund policy for "item not received" cases. After 90 days passed without receiving your order, please contact us at pandapads16@gmail.com, we will refund your money, no questions asked.

Order Cancellations

We can only cancel an order that was completed less than 24 hours before the cancellation request. After 24 hours the order is considered final and we will not be able to cancel it or alter it.

If you have any further questions, please don't hesitate to contact us.